Terms of Service

1. Application

These general terms and conditions apply to all sales, deliveries, and installations of charging stations, photovoltaic materials, energy management systems, and related products or services by Mobility Pulse, registered in the trade register as the private limited company C&H EUROPE BV under number 0729.731.988, with its registered office at Spoorwegstraat 51, 2600 Antwerp.

These terms and conditions apply exclusively. Any general or specific terms and conditions of the customer are not valid, unless Mobility Pulse has accepted them in writing and in advance. Subscription offers and digital services are subject to separate terms and conditions.

Information on the Mobility Pulse website and in advertising material is indicative and does not contractually bind Mobility Pulse. Products may differ slightly in reality. Please contact us for exact details on prices, specifications, delivery times, conditions, and warranties.

If a natural person enters into this Agreement on behalf of a legal entity (company, municipality, government agency), the term "End-User" refers to that entity, which undertakes to comply with this Agreement. Such a natural person, acting on behalf of the legal entity, confirms that they have all legal grounds and authorizations to act on behalf of that entity.

2. Home Visit and Quotation

After your request, we will contact you. If necessary, we will schedule a home visit to inspect your electrical installation and the desired location for the charging points.

Based on this visit, or your answers to our questions, we will prepare a quotation specifically for you.

What the quotation includes:

1. A general description and the technical details of the products and services you choose.
2. The total price, including standard VAT.
3. Possible extra costs or penalties if you have special requests or do not adhere to the agreements. These costs are at your expense.
4. Other information in the quotation, such as delivery conditions, is only an indication and may be subject to change.

We may adjust the quotation if necessary to improve the products or services, or if there are technical or practical problems with the delivery.

3. Entering into an Agreement

The agreement between you and Mobility Pulse is final when you agree in writing to the quotation and these general terms and conditions. This also applies if you request the delivery and installation of the products as described in the quotation.

We will do our utmost to deliver and install the products on the date you have chosen and agreed upon with us.

After the contract is concluded, we will no longer change the prices, unless we are unable to deliver the products within four months due to your actions (for example, due to delay or incorrect information). In that case, we may adjust the prices if the costs of raw materials, wages, transport, taxes, or other relevant factors change. This is without prejudice to any other sanctions stated in these terms and conditions or the law.

4. Delivery and Installation

4.1 Delivery and Installation

Once you have accepted the quotation, we will schedule an appointment for the delivery and installation of your charging station(s).

You or someone you have designated must be present during the delivery and installation. You must be able to indicate the exact spot where the charging station should be placed, specify the cable route, and provide other useful information so that the installation can proceed quickly and efficiently.

Check immediately upon delivery whether the products are in good condition and whether there is any visible damage. If something is wrong, report it immediately in writing to the transporter and to us. If you do not report anything, we will assume that you have accepted the products and you will not be able to file complaints about visible defects later.

You must ensure that you have the right to have the charging station installed at the chosen location. Provide us with all the information we need for a smooth installation. You are responsible for the accuracy and completeness of this information.

Only Mobility Pulse or installers approved by us may deliver and install the products, or provide other related services.

4.2. Your Electrical Installation Must Comply with Regulations

Your existing electrical installation must comply with all applicable regulations, such as the Royal Decree of September 8, 2019, and the AREI (General Regulations for Electrical Installations). If your installation is not compliant, we may refuse to install the charging station. The inspection, reinforcement, or modification of your electrical installation, as well as the verification of the power capacity and the meter, are not included in the installation price and may incur additional costs.

4.3. Any Permits Are Your Responsibility

You must, at your own expense, verify whether any permits or other documents are required for the installation of the charging station and apply for them if necessary.

4.4. Transfer of Risks

As soon as the delivery or installation is completed, the risks transfer to you. This applies if Mobility Pulse or one of our partners performs the installation. You or your representative must then complete and sign a form with us confirming this.

4.5. Extra Material

During the installation, it may become apparent that extra material is needed. We will then specify this and provide you with a price estimate. You or your representative must then approve this on the spot.

5. Follow-up

Once the installation of your charging station(s) is complete, they will be activated remotely. For smart charging stations, we will also establish a connection to your personal account via a charging card.

A certified inspection body will visit to check your electrical installation and, if everything is in order, issue a declaration of conformity. We guarantee that you will receive this declaration for the new electrical circuit installed for your charging station(s), provided you have fulfilled all your obligations. If the inspection is not approved because your installation does not comply with the regulations, the costs for any modifications and a new inspection will be at your expense.

You may only use the charging station(s) after the conformity check has taken place. If you use them before then, you are solely responsible for any problems or damage.

The conformity check is not standardly included in our services but may be included in the price if specifically stated in the quotation. The inspection is carried out by an independent company.

After the inspection, you will receive all necessary documents from us and/or the inspection body.

If you do not respond to the contact attempts of the inspection body, the appointment may be cancelled. You will not be charged for the inspection in that case, but you will be responsible for arranging the certification of your installation yourself.

6. Change, Cancellation, or Wasted Journey

If you wish to cancel an appointment, you must notify Mobility Pulse or the inspection body (depending on the type of appointment) by email at least 5 working days in advance. If you fail to do so, we may charge a €225 (excl. VAT) administration fee.

This fee will also be charged if we or the inspection body make a wasted journey, for example, if you are not present or if the preparatory work for the installation has not been carried out.

7. Payment Terms

Once Mobility Pulse has completed the services, you will receive an invoice for the price stated in the quotation, including any additional products or services. This may occur before the inspection of your electrical installation.

By signing the quotation, you confirm that your billing information is correct. If you wish to change this later, we may charge €50 (excl. VAT) per change.

Invoices must be paid within 15 calendar days of receipt. Payment is not dependent on the delivery (or non-delivery) of a vehicle.

If you do not dispute an invoice within 15 calendar days of receipt, it will be considered accepted.

In case of late payment, we will charge interest from the due date until full payment is made. In addition, you will be required to pay compensation for damages.

Are you a consumer? We will first send you a free reminder by email with a final payment period of 14 calendar days. After that, interest and damages will follow without further warning.

We may engage a collection agency for late payments. You will then also pay the collection costs, to the extent permitted by law.

If you do not pay within 30 calendar days, we may block the online services of your charging station or even remove the charging station. You then grant us permission to access the charging station.

8. Retention of Title

You only become the owner of the products after you have paid the full price, including any interest or fees. If you do not pay on time, we may reclaim the products. Even if you have paid part of the price, you cannot oppose the return of the products.

Even if you are not yet the owner, you are responsible for the products from the moment of delivery (see article 4.4). This means you are liable if the products cannot be returned, for example, due to theft or force majeure. You are also responsible for any damage caused by the products.

It is your own responsibility to insure the products against damage and theft until you are the full owner. The costs of this insurance are at your expense.

9. Warranty

9.1 Overview

The warranty applicable to a product is always stated in the quotation. If the quotation does not mention a warranty, the rules from these general terms and conditions apply.

Our warranty is void if:

1. The information you provided to us is incorrect.
2. The defect was caused by improper use, for example, if you did not follow our instructions.
3. The defect was caused by external factors, force majeure, poor maintenance, normal wear and tear, or errors by you or a third party.
4. You have modified or repaired the product, or had it done by someone not approved by us.
5. The assembly, commissioning, use, or maintenance was not carried out according to our instructions.

If you ask us to repair or inspect something that is not covered by the warranty, we will charge for the investigation, labour hours, and travel costs.

9.2. Defects or Faults in the Products

Mobility Pulse warrants the products we supply. If there were defects or problems at the time of delivery for which we are legally responsible, you can claim the warranty. We will do this according to the rules set out in the law, including with regard to the duration of the warranty.

If you wish to make a warranty claim, you must inform us within a reasonable period after you discovered, or should have discovered, the defect or fault.

The warranty generally only covers the repair or replacement of defective parts. Other costs or damages are not covered, unless the law provides otherwise. If repair or replacement is not possible, is too expensive for us, or causes you too much inconvenience, we may offer you a discount or a refund. You must then return the defective product to us.

Unless we have agreed otherwise in the quotation, we do not provide any additional warranties beyond what is legally required. This applies especially to customers who are not consumers according to the Code of Economic Law.

9.3. Installation

Mobility Pulse will do its utmost to install each product and provide each service as described in the quotation. Should a problem or defect occur, you must notify us as soon as possible.

1. Problems related to the installation: Report this within 24 hours after installation.
2. Other problems or defects: Report this within 3 calendar days after you discovered the problem or defect.

Provide Mobility Pulse with a clear description of the problem or defect and include photos if possible.

You are responsible for proving that there is a problem or defect and that Mobility Pulse is liable for it.

If you carry out repairs or corrections yourself or through a third party not approved by us, we are not responsible for the costs or the quality of that work. Those are then entirely your own responsibility.

9.4. Products and Services of Third Parties

All products and services that Mobility Pulse offers, but which actually originate from other companies (such as products that are part of an offer or bundle), we supply without any warranty. These products and services may be covered by a manufacturer's warranty, as described in the documentation or license agreements that accompany them.

10. Liability

Unless otherwise stated in these terms, neither party shall be liable for damages arising from the failure to comply with these terms. If you or someone on your behalf is not present at an appointment, or if you provide incorrect information that causes a delay (for example, if work was required before the installation and you did not carry it out), we will charge the costs of the visit.

You indemnify Mobility Pulse from any liability for damage arising from:

1. Incorrect information, plans, or specifications that you provide to us.
2. Your electrical installation not complying with the regulations.
3. The use of the products before the electrical installation has been inspected.
4. Incorrect installation, improper or careless use of the products, or repairs or modifications by you or a third party. This also applies to the use of an unsuitable cable (such as an extension cord) or charging devices that are not suitable for it.

We are not liable for technical or computer problems, data loss due to limitations of your equipment or internet connection (such as Wi-Fi), or if your electrical installation does not comply with the regulations.

Our total liability is limited to a maximum of the amount you have paid. We are not liable for damage caused by your intentional or reckless behavior, or if you do not comply with these terms and conditions.

We are not liable for indirect damages, consequential damages, loss of profit, or other financial losses, even if we were aware that such damage was possible.

We are not responsible for errors of third parties we engage, but we will help you to contact the right person (for example, the manufacturer of the products).

These terms do not limit our liability in case of gross negligence, willful misconduct, fraud, or death or bodily injury.

11. Force Majeure or Change of Circumstances

Mobility Pulse is not responsible in the event of force majeure or unforeseen circumstances affecting Mobility Pulse, our subcontractors, or suppliers. This includes situations such as natural disasters, strikes, or unexpected material shortages.

If such a situation leads to a delay of more than two months compared to the agreed schedule, both you and Mobility Pulse may terminate the agreement. This can be done within 8 days after we have informed you of the situation by registered letter. Other claims are excluded in that case.

12. Documents and Intellectual Property Rights

All plans, studies, and documents prepared by Mobility Pulse remain our property. You may not share these with others without our written permission. If we request it, you must return these documents to us.

All intellectual property rights to our products, models, drawings, brand, and logo always remain with Mobility Pulse and possibly our licensors. It is forbidden to modify our products or to create derivative products from them. If you do so, we automatically become the owner of all rights to those modifications and derivative products. You then transfer these rights to us free of charge.

13. Condition Subsequent and Termination

The agreement between us only comes into effect when the conditions in article 3 are met. After that, it cannot be unilaterally terminated, except in the cases described below.

Both you and Mobility Pulse can terminate the agreement immediately without a notice period or compensation if the other party goes bankrupt (or files for it), is in suspension of payments, is liquidated, or is dissolved. This termination has no retroactive effect.

If one of the parties fails to fulfill its obligations under the agreement, and does not resolve this within 20 days after a written notice of default, the other party may terminate the agreement or suspend its own obligations. This termination also has no retroactive effect.

14. Modification of Quotation

Do you want to amend an already accepted quotation less than 10 working days before the planned installation date? If Mobility Pulse approves your request, we will charge a fixed amount of €50 (excl. VAT) for the administrative costs this entails.

15. Right of Withdrawal

If you are a consumer and the contract was concluded online or outside our office, you have the right to withdraw from the purchase. This right of withdrawal is laid down in articles VI.47 and following of the Code of Economic Law.

You must inform us within 14 calendar days of delivery of the products that you wish to exercise your right of withdrawal. Use the form below or another clear statement for this purpose.

The right of withdrawal does not apply to products that are specially made to your specifications or personalized. It also does not apply to service contracts if the service has been fully performed, provided that you gave your prior express consent and acknowledged that you would lose your right of withdrawal once the service has been fully performed.

If you make use of the right of withdrawal, you must return the products to Mobility Pulse within 14 days of your notification in perfect condition, in the original packaging, unused, and complete. If the products are not in perfect condition, we may charge you for the diminished value. The costs and risks of returning the products are at your expense.

If you cancel a quotation outside the statutory right of withdrawal (for example, as a business customer or outside the time limit), we may charge a €225 (excl. VAT) administration fee. If we have already ordered products or accessories, we can invoice and deliver them to you according to the quotation. We will try to limit the costs for you, especially with regard to installation costs if they have not yet been incurred.

Model Withdrawal Form

"To Mobility Pulse (C&H Europe BV), located at Spoorwegstraat 51, 2600 Antwerp, registered in the register under number 0729.731.988 (info@mobilitypulse.com).

I, [your name and address], hereby exercise my right of withdrawal regarding the product [product name], ordered/received on [date].

[Your name and address, date, and signature]"

16. Outsourcing and Transfer

Mobility Pulse has the right to subcontract the performance of the agreement in whole or in part to a third party, or to transfer the agreement in whole or in part to another party. Your consent as a customer is not required for this. The specifications as stated in the quotation will remain applicable in that case.

You may not transfer, (sub)let, or pledge the products without prior written consent from Mobility Pulse. This also applies to establishing a lien on the products before the full price, including any interest or fees, has been paid. The products remain the property of Mobility Pulse until full payment is received.

17. Personal Data

Mobility Pulse protects the personal data of customers who are natural persons. We do this in accordance with our Privacy Policy, which you can find on our website, and in accordance with Belgian and European privacy legislation. The Privacy Policy describes how we collect, process, share, and protect your data. By agreeing to these general terms and conditions, you also agree to our Privacy Policy. This means, among other things, that you consent to us sharing your personal data with our suppliers, as explained in the Privacy Policy.

18. Amendments and Invalidity

Mobility Pulse may amend these general terms and conditions. Any amendment will be published on our website. You will be personally notified of significant changes. If you do not object within 20 calendar days of the notification, the amended terms and conditions will also apply to you.

If a part of these terms and conditions proves to be invalid or unenforceable, the remaining provisions will remain valid. If a provision conflicts with the law, it will be amended to be valid, to the extent legally possible. The rest of the terms and conditions will then remain in full force and effect.

19. Applicable Law and Competent Court

The agreement between you and Mobility Pulse, including these general terms and conditions, is governed by Belgian law. Should a dispute arise, the courts of Antwerp will have exclusive jurisdiction to handle this dispute.

20. Questions or Complaints

Do you have questions or comments about a product, service, these terms, or how we handle matters? Please contact your contact person at Mobility Pulse or send an email to info@mobilitypulse.com. Additional information can also be found on our website, including a helpful FAQ section. During office hours (weekdays from 8:00 AM to 6:00 PM), we can also be reached by telephone at +32 468 19 67 88.